Account Payment

Payment via Credit Card

OneColo accepts payments via MasterCard, VISA, AMEX, wire transfer and Paypal. Usage of a credit card indicates authorization to cover all future recurring charges and additional fees with the credit card on file. Credit cards will be charged on the renewal date for the account.  Accounts will renew automatically on the anniversary of each billing cycle unless proper cancellation notice is submitted to our billing department (see cancellation policy below).

Other Payment Methods

OneColo accepts paypal, personal check, company check, echeck, wire transfer and money order. All funds must be payable in US dollars. OneColo does not accept international checks in foreign currencies. Payment for services by check must be received prior to renewal dates to avoid interruption of service.

Returned Check Fee

In the event that a check is returned, service will be immediately suspended and customer will be sent a suspension e-mail allowing seven (7) days to rectify the situation. If within the seven (7) days the customer fails to pay all service fees, including a $25.00 reactivation fee and a $25.00 returned check fee, customer’s account will be permanently cancelled. Such cancellation does not relieve client’s obligation for payment under the terms of the hosting agreement. Cancellation includes the removal of all files on the account. In the event of a charge back, will immediately suspend all services to client until such time as full payment is received in addition to a $25.00 charge back fee and a $25.00 account enable fee.

Late / Non-Payment

Accounts with Non-Usable Credit Cards

Credit cards on file are not usable when any of the following occur:

  • The card expired
  • The bank declines the charges
  • The card is reported lost or stolen
  • The card is declared invalid

Resulting in

  • You will receive an invoice 1 day prior to your renewal.
  • After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance)
  • On the 7th day, you will receive a suspension notice with the date your account will be suspended.
  • If your balance has not been brought to zero, the account will be suspended (a $25 reactivation fee will apply and your billing date will be changed to the date payment was received).
  • If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and resold.

Late Check / Non-Payment

  • You will receive an invoice 1 day prior to your renewal.
  • After 4 days pass you will receive another invoice. (Reminding you of the outstanding balance).
  • On the 7th day, your account will be suspended and will not be reactivated until payment in full is received and your account balance is brought to zero.
  • If payment has still not been made, we will leave the server in its spot offline for 1 week. If we have not heard back from you or receive payment, your server will be taken offline and all data will be destroyed.

Cancellation Policy

Requesting an Account Cancellation

A cancellation will only be accepted if it is done by the following method:

  • Login to your myVelocity control panel, go to the device you wish to cancel, click the cancellation button, fill out the form.
  • All account cancellations must be received in the above manner at least fifteen (15) days in advance of the date of renewal. Accounts cancelled with less than fifteen (15) days notice shall be cancelled at the end of the next term and shall be charged accordingly.

Results of a Cancellation

When a cancellation request is made, OneColo will immediately remove all configuration information as well as all contents of the account on the date of the next renewal of the account. Customer may request immediate cancellation if so desired. OneColo will remove all files. This may include unread e-mail left on the server.

Refund Policy

Refunds within the First 30 Days of Service

If an account is cancelled within the first thirty (30) days of service (excluding dedicated servers and colocation) the customer will receive a full refund of all account fees, including set-up fees provided:

  • The account is not a resold account.
  • The account has not been suspended for violations of the Acceptable Usage Policy.

No refunds of dedicated server monthly service charges or setup fees. Refunds will be credited to the credit card on file or paypal account used to order service ,or a check will be mailed to clients paid by check or money order. Accounts due a refund will be refunded within (60) days of cancellation, no exceptions.

No Refunds Outside of the First 30 Days

OneColo does not offer refunds for services after the initial thirty (30) days of service. OneColo does not issue prorated refunds for prepaid service.

Keeping Billing Information Current

Updating Your Billing Information

You may fax an update to 813-902-6477. Any fax must include the account name, account password, and signature of the account owner. Personal information may be changed via the customer’s portal.

Out-of-Date Records

Periodically it may become necessary for to contact the customer. If the information provided to us is not current, it may lead to the customer failing to receive notices. The customer is solely responsible for keeping all personal and billing information current at all times. OneColo is not responsible for actions that are taken as a result of a customer’s failure to respond to OneColo’s notices.

Invoices and Statements

E-mail Invoices/Statements

Customer may request OneColo to send an invoice or account statement via e-mail. There is no charge for this service.

Postal Mail/Fax Invoicing

Customer may request OneColo to send an invoice or statement via postal mail or fax. OneColo will charge customer 5.00 per invoice/statement sent via this manner.


Customer Liability

OneColo shall not be liable for any taxes or other fees to be paid in accordance with or related to purchases made from customer. Customer is solely responsible for all taxes and fees of any nature associated with OneColo’s products and services.

Bandwidth and Overages

Unmetered Servers

Unmetered Bandwidth may be purchased in increments of 10, 20, 50 and 100Mbps. Your selected level of bandwidth will be capped at your servers network adapter as well as the switch port you are connected to. The server will obtain your selected full port speed (10, 20, 50, or 100Mbps) 24hr/7days per week and will not accrue bandwidth overages charges as you will not be able to exceed the allotted bandwidth amount.

Standard Metered Servers

All of our standard server include 1500, 2000, 3000 or 4000GB of monthly data transfer. On our standard server offerings, you will purchase an allotted amount of bandwidth for your server and you will be billed based on your monthly use. OneColo will calculate your bandwidth use each month based on your total data transfered in a given billing period.

If you have exceeded the allotted bandwidth for your server plan in the current billing period, you will be charged $.40 per GB over the allotted server plan amount. The bandwidth overage charge will be applied to your account for immediate payment.

OneColo Tampa (HQ)

9310 Florida Palm Drive
Tampa, FL 33619

OneColo Guarantee

  • 99.99% Uptime
  • 100+ Gbps capacity
  • 24x7x365 Support
  • Knowledgeable Staff
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